TESLA OWNERS BEWARE
In April 2024, I contacted Solesbee to repair my 2024 Tesla Model 3 after an accident involving a neighbor. Knowing it was a newly refreshed model, I expected a long wait for parts, and indeed, it took about two months for them to arrive.
Once I dropped off the car, the real issues began. I was shuffled between service advisors, and communication was terrible. I had to repeatedly reach out for updates, often going weeks without any word. After the car was in the shop for two more months, I was told it was nearly ready—only to find out that they had shattered the driver-side window by accident. When I asked how this could happen, they admitted they didn’t know. It became clear that they lacked the expertise to work on Teslas. The replacement glass took two weeks to arrive, and then it happened again—they broke it and had to reorder. The whole experience was a nightmare.
After four months, I finally got my car back, but the ordeal wasn’t over. The service advisor was condescending and unfriendly, essentially blaming me for owning a Tesla. To top it off, they returned my key card warped and non-functional. Despite Solesbee’s claims of being a Tesla-certified repair shop, my experience shows otherwise. Don’t trust them with your Tesla!
