I hate to do this because I am a very patient person but my order experience with this sonic was RIDICULOUS. I WAITED 1 HOUR AND 15 MINS to receive my order. Wanted to come here after a basketball game and drove into stall #12. Took about 12 minutes to get someone on the speaker. (I get it, they were busy) After the guy took my order I waited about 20 minutes and I saw the cars that pulled up to the stalls after us leaving one by one. So, I pressed the button again to follow up with my order. The same guy answered and asked what I ordered. While I was stating my order, the guy quickly said " It should he on the way" and hung up before I was able to finish the order. As a previous employee here, I wouldve checked if the order was inputted and if it was not, I wouldve taken the order again and apologized. Waited another 20 minutes, assuming that they received it. When I saw the drive thru empty and a lot of the stalls were vacant, thats when I decided to go up to the front and talked to a worker. The worker then told me that It was not ordered at all. She then told me to re order again and they will express the food out. Went back to stall 12 and took about 10 minutes! 10 minutes to answer.
On top of all the waiting, My order was also wrong but, I already wasted enough of my energy and time so I decided to leave.
This place used to be a nice family drive-in with a drive thru, trying to stay away from being a fast food type restaurant. But let me tell yall, this aint even a fast food restaurant with how long I had to wait. Lol
Management, If you see this, Please do something because If this was someone else and not me, one of your workers will not have a pleasant rest of their day.
Update on my review: On a hot day on July 4th, wanna give the folks working early at this location who were efficient and nice. Thank you! What a difference in service from my original review. Sorry I wasn't able to get both of the young ladies names.
Original review: Ordered a couple of drinks. It says ready at 1:11 pm. Was at the stall at 1:07 PM. Place wasn't busy as there wasn't that much cars and drive thru had a few cars. Our drinks came out at 1:32PM. The people who ordered after us even got their food before us. How is that possible?
