10 Stars!!! Great experience with Eric, owner of Sound Lock & Key. He was very professional, friendly, and did a fantastic job installing a double deadbolt and changing a door knob. He was very responsive when I contacted him and cleaned the floor after installation.
I had first contacted Ballard Lock & Key and the owner Bob was impatient on the phone (he said it was very frustrating to speak with me because I didn’t have much knowledge of the technical terms (really??).
Btw, Sound Lock & Key price was much better than Ballard Sound Lock & Key.
I will only do business with Sound Lock & Key moving forward!
I called Erik on Friday afternoon , he came in an hour and fixed and rekeyed the back door problem that had dogged me for more than a year .Efficient , kind . He even made me a free large arthritis key at the end, as well as suggesting his favorite no-fail lock lubricant product .