N Kh16 days agoFrom
Worst ER experience we have ever had, and being the primary caretaker of my grandparents, sadly I have gone to many different ERs. We had to take my 2 year old son here by ambulance. Our nurse who was at least 70 years old was so rude and impatient, she snapped at my sick son twice once for not being able to stand still to take his weight and again for putting on a urine collection apparatus which was painful. She yelled at my husband and I who were terrified and threatened us with painful procedures upon our baby if we couldn't get our son under control. They ended up diagnosing my son with benzodiazepine poisoning which turned out to be from the medication they gave him to get a CT scan. We had to tell them this since we are both healthcare professionals and the doctor's response was "oh well then I don't know what's wrong with him, I'm going to discharge him anyway". All this to find out that after 7 hours of being in ER, they put on my son's medical records that he was poisoned even though they confirmed that it was in fact not poisoning but the medication they had given him at the hospital. When we asked to get a copy of the CT the same nurse screamed at us in front of everybody saying "you will have to come on Tuesday and go to medical records, I have four other patients so I don't have time to answer your questions". The absolute incompetence of the medical professionals at this place is appalling. If there is any other hospital options please take your child to a different location, I don't wish what we went through upon anyone.
Kenneth Ver Hage16 days agoFrom
My wife took me to the ER at Southwest last week when I was suffering from onset of Kidney stones. They refused to let me enter since I have not been vaccinated and I was denied from even talking to a nurse or provider. Spent several painful days at home attempting to get the stones to move from my lower kidney. Real great policy to turn people away like that, even when I probably have more covid immunity than those that were vaccinated since I had the virus months back.
Cathryn Steir16 days agoFrom
My father had knee surgery here on Monday. The best part was the nurse, Brittany, she was prompt and super kind. The experience we had with his doctor was less to be desired. When my mom told him she wanted my dad to go home ASAP, they told her he needed to go into a nursing home. Which is not where he belongs.then he got the physical therapist to say the same and discharged
