Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible restroomWheelchair accessible parking lot
Planning
Appointments recommended
Amenities
Restroom
Massage and facilities were great. My experience was subpar mainly because the person at the front desk was incompetent. Here are the reasons:
1) There was a 20% "service charge" that is not disclosed upfront. I asked the front desk person if this included gratuity. She told me that it was not gratuity and did not go to the masseuse. So, I paid a tip on top of the service charge -- making my $275 massage $360. I later found out from my friend that the front desk person was all wrong, 15% of the service charge does go to the masseuse.
2) The woman did not tell me or make any effort to validate my valet parking upon check in. My friend was offered validation upon check--in. I did not know this until much later.
3) I was apparently supposed to get an offer of champagne upon check in. I did not. So I had to pay for my own glass.
All in all, this incompetent women cost me over $100 in extra payments.
