Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Service options
Online appointments
This space is part of the Regus network. The Regus network promises a membership that grants you access to this space but actually charges extra. All calls to Regus customer service refused any help. The team at Spaces Pasadena noted when we checked in that we had a membership but something was weird on the account and to call customer service. We were lied to by Regus. Their membership has many restrictions, which their sales people do not tell you. They sell you on something just to close their sale and customer service is unwilling to help. We were in a month to month membership and they wanted to charge us for a full year when we tried to cancel everything. Beware!
* I have continued to follow up. I have received no response from emailing the email in the comment below. Every time I call customer service, they say they can't help without me talking to my sales rep. I don't have a sales rep. The whole thing is getting worse. I am getting collections calls now. Every time I ask who I can talk to about resolving the situation, every time nobody knows. The collections calls are happening because my credit card company was able to reverse the charges. They looked at everything and realized Regus has misrepresented themselves. I have no recourse but to continue to post reviews on Regus pages.
I really want to warn you: this is a scam. They will tell you one thing on the sales call, but once you've signed the contract, you'll find they signed you up for something different, but just as expensive.
They "auto-renew" you at random intervals, for random intervals. They make big increases to your contracted amount for no reason. I started at a "promotional" rate ($45) that I knew was going to increase to $60. Then, a few months later? It increased to $75. They didn't even warn me, they just did it.
Now, it's $90 a month. When I tried to stop the contract, they told me I was signed up to 2023 and I can't, even though they aren't fulfilling the services they're contractually obligated to provide.
I signed up for the virtual mailbox. They don't alert you when you get mail, you aren't permitted to use the facility common areas (although I was told that was part of the membership during the sales call), and worst of all, they didn't even collect all my mail!
I had an important notice come from the City of Pasadena, and Spaces returned it to sender.
For $90 a month, they could at least collect my mail!
Perhaps you think "Oh, she just didn't read the contract close enough. I'm more savvy than that." You can go ahead and think that if you want. And then months from now, when you're locked in an auto-renewing, ever-increasing cycle with poor service, you'll wish you listened to me.
Seriously, just go somewhere else. Save yourself the trouble and do another coworking option.
It's not worth spending a bunch of money (that will only increase for no reason) on bad customer service and shady business practices.
