Spokane Insurance WA

Terrible insurance agency! Informed them that I wanted to renew my full coverage car insurance. They did so immedietly...when I asked them how much I was getting charged, there was no reply. I figured the monthly charge woudnt be far off from my previous payments. I then receive a document in the mail on the 27th of december, stating my charges over the next 3 months...one of them being over 600.00 for 1 month. I immedietly told them i couldn't afford to make these payments. Courtney, my normal insurance agent was not available so they had me working with a women name Christine. She was hard to reach and rarely returned my calls. She would take days to get back by email. At one point she was on vacation. I was emailing back n forth with her for days. She had said she was going to see what she could do for me since my monthly charge was way more than i use to pay. Days passed and I felt like nothing was happening. I felt like that my concerns could have been broken down and figured out in a day. Since that's what geico did for me over the phone within minutes. In the end farwest insurance ended up charging me 600+, refunded me back 400 and charged me 200+ for 15 days. The lack of communication and customer service resulted in me being charged for insufficient funds in my account and I had to wait 17 days for my refund. I asked to speak to an owner or manager on the the 18th of January and still haven't heard from anyone. I suggest to anyone that needs insurance to go through geico. They offered me an insurance policy that was more than half the amount that was forced on me by farwest. I can't believe I was charged for days of me either waiting for an insurance agent to get back from vacation and her lack of carelessness.

I've been with Farwest Insurance for many years now. They have consistently provided insurance coverage that met my needs and helped answer any questions I ever had. I've worked with a few of their agents over the years, and have always had good outcomes, not to mention insurance for my home and auto. Highly recommend!

I have used Far West for my insurance since I first started driving in 1991. The fact that they are a brokerage puts my mind at ease because I know that I'm getting the coverage that fits my needs whilst being the most affordable possible. Christine has been my personal agent for a couple of decades and I have found her to be responsive to my questions. If Christine is unavailable when I call, she gets back to me in a very timely manner. I have been more than satisfied with my service and experience with Far West and would recommend the company to anyone looking for insurance with a personal touch.