I would give this 5 stars if it wasn't the hardest thing in the world to set up. We used both paper and the Bilt app. It was a nightmare. You really need to watch the entire video, take it step by step but also listen ahead about 4-5 steps then go back. There was definitely crying that happened, blood was drawn and I think this really needs to be assembled with two, grown, very strong men. I did this with my husband and we are both very strong but it was a one of the hardest things we have ever done lol. We almost gave up twice. The rods are definitely the hardest part and super confusing. You do not want to try to skip ahead or get into a groove. Take it step by step all the way.
Fedex was AWFUL with the delivery. They said it was delivered at one point, then when I called they said it was going to be 4 days later. Half came the next day when we were out of town and then the other half came the following day. Packaging wasn't bad.
All that being said, I would buy it again. My kid freaking loves this thing. He is going to be 6. Our 16 year old twins also spent 3 hours on it. My 6 year old did sneak out at 5 am the next day to jump so the lock on the net is a great idea! Very good quality. I am surprised it made it through set up LOL. I think we will use this for many years. We will buy a cover for it as taking this thing down is never going to be an option!