First time customer. Bought an expensive gift card and never received an email with the code for it. Caused all sorts of problems for my girlfriend. People working were very rude to her and said she "needs to find another way to pay", even though we spoke with someone a few days prior who said they would resolve the issue, and we should just schedule her appointment and it would not be a big deal. In our view, those comments at the checkout counter insinuated that she didn't have the money to afford the service, and in the absence of the gift card, she would be in major trouble. That is incredibly disrespectful and demeaning to someone who isn't a native English speaker.
The haircut was fine, but the staff was terrible. Unfortunately she had to go back a few days later do some color work, which according to my girlfriend, was an absolute disaster. After spending $370 for horrible service, she now has to go somewhere else to try to salvage it. I will give them the benefit of the doubt and say they just did a horrible job, as opposed to it being some sort of retaliation for my email complaint to the owner. The owner did not respond to my email.
I would take your money elsewhere.
Photos added- notice the green tint and bad cut.
Recently had a cut and color with Lindsay. The experience was fine enough overall, not incredibly warm and welcoming but the actual salon is a nice atmosphere so that helped.
The results have left me feeling so frustrated. The color was for a blonde foil and the stylist seemed very confident that she knew what she was doing (too confident). I asked for more of a warm tone to remove the yellowish but I left with a platinum blonde with patches of warm spots and a greenish tint. The toner left a purple hue so I was hoping I would like it more after I washed it a few times. While the color is better and manageable, it is still not what I was hoping for.
The cut is where I am really upset. It was just a trim, and she did it pretty quickly (too confident). I have straight hair so it's easy to see every strand, she recognized that and assured me it would look blended. It certainly does not, it looks blunt and cheap (like I cut my own hair with kitchen scissors). Some of the strands in the front are longer than the back which is weird. Overall it is just a flat out bad haircut. I did not notice this in the salon because it was styled and I could not tell. Lindsay was also overly happy about the work so I presumed it was pretty good. Even if I wanted I do not feel I could have asked for any alterations in the salon. After a few days I realized just how bad it is.
Not wanting to live with this haircut, I called Spruce, and left a message to ask if there is another stylist that could the cut… you would think after spending $350 that there would be an option to revise. Lindsay messaged me and mentioned her surprise and asked if I wanted her to adjust it. I stated I would prefer another stylist, to which I was told that because everyone is self employed that no one would be available to fix it for a discounted rate. Which is fine, whatever, I respect their policy and being self employed. There was no other guidance or direction offered. It was have her fix it or too bad.
Nonetheless, I was prompted to write this review because it's just a less than ideal experience and I would rather go to a salon that has more options in a situation like this. Overall, do not recommend this salon, idk how there is so many 5 star reviews. There are way more options in Seattle. And how could a professional “with 11 years of experience” leave someones hair this way.
