If negative stars were possible I would choose that. The print shop is unprofessional and is not dependable to complete jobs on time, accurately, or even at all. I don't know if the management makes this a terrible place to work or what, but this store seems to have the most unhappy employees and they do not seem to care much about service. With two weeks prior to a deadline, I sent four projects through the website, 3 for same-day printing. I called the next morning and they were not even started on the 3 projects, which were banners. I had to make a special trip over on my day off, Saturday, to pick them up, and then not only did they only do 2 of the three, one of the 2 was incorrect. I then had to go into my work (again, on my day off) and email over the print out of the original order so that the banners could be done correctly. I had also ordered business cards, which I was told had to be sent out for double sided printing. I was fine with that, as I had ordered them that prior Tuesday. However, that was messed up as well.That Saturday when I spoke with the employee in the print shop she said she would get everything fixed, including the business cards and have them expedited from the other shipping center. Imagine my surprise when Monday morning, there is a poorly written email telling me they don't do double sided printing at that location and it had to be done online (which I already knew, had stated in the email and already discussed with them). I called and spoke to a third employee, who assured me she would put the order through as a rush. She promised to call me in an hour; 3 hours later she called and said it was expedited and would arrive Friday. I stressed with her I needed them no later than that for the Saturday deadline to hand them out, and she assured me it was taken care of. Friday rolls around, no cards. Call back to find out the employee had canceled the order. Thanks so much for leaving us in the lurch and unable to hand out cards - next time we will choose a local shop. It might be more expensive but you obviously get what you pay for... Or don't get, in this case.
