Great, capable Manager, Jennifer bailed me out! A couple of young dudes couldn't figure out how to get the copies I needed out of my phone into print...nor did they CARE TO FIND OUT! I knew there had to be a way...this is Staples? She handled the problem so pleasantly it "soothed my ruffled feathers." Took her 10 minutes...took them over an hour "putzing" around...instead of asking! All's well that ends well.
If you need large projects printed, I suggest you go some where else. We had such a frustrating experience printing items for our wedding that is coming up, and the employees here are NOT on the same page at all. This was our experience in chronological order.
We went in for quotes of getting items printed. The gentlemen at the print desk was helpful, and instructed us to bring everything in later that weekend and that the employee working would help us find the best deal for our printing needs.
We return with all of our files on a flash drive. The lady at the print desk immediately told us that NO, she could not help us find the best price, and that the guy had no idea what he was talking about. She asks me how large my order is going to be, and I estimated about 200 pages of cardstock. She tells me that the store doesn't even HAVE any white cardstock on hand so I cannot get it printed. She said the earliest I could pick it up is the following Thursday. She then gets annoyed that I have 5 different PDF files, instead of just one that needs printed, and that they all have different quantities that need printed. She hands me back my flash drive and tells me I need to go online to place the order.
about 2 weeks later, we place the order online to print. I deselect the option that says "scale to fit" . Everything was measured to a precise measurement, and I wanted it printed as is. The order is ready the next day(they must've had cardstock this time) When we pick it up It's all in a nice box. I open it to look at them and I can tell that the top place card has been shrunk. The lady at the counter tells me that she had to shrink it because they were worried about it cutting off on the edge. I totally understand, but honestly they should've called to ask if this was okay. She then told me, that she DID NOT resize any of the other papers. Just that one. Which is why we ultimately decided to just go with the flow and take the items as they were.
Now, we realized that I made a pretty bad spelling error on a menu. This was completely my mistake and I take ownership for that. We were trying to decide if we wanted to eat the cost and reprint the menus, or if we wanted to fix it a different way. My fiancé called the Staples and asked to speak to the manager, to see if they were able to give us a discount if we reprinted them. The Man on the phone was SO KIND. He said that was no problem, and he would be happy to do that for us. We decided to go ahead and reprint since we were told we would get a discount. My Fiancé let him know he would come by the next day (Monday) to pick them up.
After we placed the new order we began cutting the other printed pieces, and we realized EVERYTHING was resized, even the signs I had made with solid color backgrounds had UNEVEN white boards on half of the page. This required more work on our part to get everything to look correct, and to be the correct size. This was so absolutely frustrating, and we made a note to let the manger know when we came back in.
Monday comes around and my fiancé goes in to pick up the reprint. The lady working this time is the lady who originally told us we couldn't do our order in store. They tell him that the man he spoke to was not the manager, and that they would not be giving a discount because the spelling mistake was our error. They only decided to give us a SMALL discount after he informed them that ALL of our papers had been printed the wrong size, but my fiancé said they didn't seem happy about doing it. I think they should've taken ownership for the resizing error, and honored a bigger discount. I realize the spelling error was my mistake, and if we had been told no from the get go then we probably would've figured something else out that was more cost effective. It's just SO frustrating.
Some of the employees here are nice, and helpful. Others not so much. I get that it's a retail job, and I doubt that the people here are passionate about printing things, but take your print jobs somewhere else, this whole experience was a MESS.
