Starbucks Coffee

Great location! It’s really big inside with lots of tables. I came here to study at 10:30 and stayed a little under 2 hours. It’s a busy location but it’s nice and big. The lot is big for drive-thru. There’s plenty of parking as well. All the employees were really nice and friendly. Great customer service. It’s a nice and roomy inside so it’s comfortable for gatherings. I think this will be my go to location to study going forward.

Came here today for myself, Mom and sisters here we got 4 drinks together. The other drinks were correct, two Summer Lemonade Refreshers, Caramel Ribbon Crunch. But my drink was incorrect. First of all, the Baristas did not pay attention to the inside customers and were too busy with the drive thru and mobile orders that had maybe two cars. The first barista girl who was originally taking orders went to the back and it looked like the other baristas didn't want to come to the register and were trying to see who would be willing to take my order. Finally, a guy with fluffy hair and a mask came and took my order with the worst customer service ever. Didn't even repeat my order back to me so no confirmation. I ordered a Blonde Iced Vanilla Latte, my favorite drink and the one with the blonde shots. My two sisters and I sat at the long bench in front of the pick up table. While waiting, I noticed that another barista was passing samples to literally everyone else in the building except us. I understand my two younger siblings since it looked as if it had coffee, but I didn't get a sample either even though we were right in front of them. I got our drinks and noticed the label on my coffee was wrong meaning the guy did not get my order right, I even tasted it knowing it was wrong. I would have said something but I didn't want them to resent me for it and take even longer. When I went back to the car, we realized that we were not even given the right straws for the popping boba either. I had to go all the way back into the store and headed for the pickup counter, the barista there was too busy making drinks, back turned to us to acknowledge me or another lady with her pick up order waiting. I then headed to the front counter to wait behind someone and then ask the original barista girl if I could have two of the bigger straws. In the front, it didn't look like they had any but they kept them stored near the drive thru window instead so she went over and grabbed one. I asked for another and she went all the way back for it too, talking to another barista handling the window. I could hear the words "Another straw.." come from her. I was not satisfied at all with the customer service and the organization of this store. I understand that it can get busy sometimes but during this time it looked as if they didn't care at all. Do not recommend this Starbucks.

I order pick up today suppose to be ready by 1:06pm for 2 drinks after waiting for 20 minutes I finally ask the staff for my drink and apparently they were stolen some else took my drinks. Staff made the 2 drinks waited another 10 mins they seem upset. Horrible costumer service!