Brittany Edwardsa month agoFrom
I come to Starbucks quite often for food, never for coffee because I think their espresso shots taste burnt but that is beside the point. Anyways I know ordering food through their drive thru is a pain because it takes longer than coffee so I always try to be EXTRA polite and thankful because I dont like to be a burden. A few days ago my boyfriend and I came through the drive thru and ordered a Chorizo breakfast sandwhich and a slow roasted ham & swiss. When we get home my boyfriend starts to eat the ham sandwhich and the bread is SO hard he can barely even bite through it. Then I take my spicy Chorizo sandwhich out of the bag and I can immediately feel that it is ROCK hard. Then when I look at it it is BURNT. Like BLACK burnt. So we took both of our sandwiches back, refunded one and remade the other but when I showed the lady at the counter the sandwhich she did not say sorry or explain why this happened. I have worked in fast food for many years and I see NO reason why that sandwhich should have been given to a customer. You just can not rightfully look at it and think "this is up to standard, lets send it out!" So the reason I am giving them 4 stars is because they made it right be remaking it, but it never should have been given out in the first place. The girl who made this sandwhich should have been reprimanded but as I believe I brought it back in to the same lady who made it in the first place I don't believe she was ever held responsible for her lack of customer service.
Megan Manderea month agoFrom
The employees here are beyond rude they shouldn’t even be working customer service. I told the employee on register iced and the barista made my drink hot, I kindly said I’m so sorry this needs to be iced! He proceeds to yell at me “TELL THEM AT THE REGISTER NEXT TIME OK” i said I did and he said OKAY. He created a whole scene and quite honestly the customers were disgusted with him as well. Precious to my order, the other barista was also making a scene. What horrible employees!
Rich McKeea month agoFrom
Well staffed for quick, friendly service. Clean and fair amount of seating. Just across from the mall, block from Riverfront Park for a nice walk while sipping on your coffee!
