Melanie Arntsen9 days agoFrom
I was just at this location less than two hours ago and am giving thiem two stars because the person at the window was very friendly. However, when I was in the drive-thru and pulled up to order, I was abruptly told to wait. I was happy to do that. It was lunch hour on a Saturday so I knew they were busy. The girl did not turn off her microphone and I could hear her barking orders at co-workers. When she asked me for my order, I asked for a sandwich and a Venti Iced Green Tea with no sugar syrup but add 2 Stevias. I looked at the screen and it said 2 Splenda. I corrected her and she was in such a hurry that she just cleared the screen and said she'd see me at the window. When I got to the window, there was a polite girl who handed me my sandwich and my tea. I looked at the label that said it had 2 Splenda. I told her I was sorry, but I can't have Splenda and that I corrected the person who took my order. She apologized and turned around with the tea and seemed as though she was going to get me a new one. Unfortunately, the girl who took the order told her it has Stevia in it. I clarified and told her I cannot have Splenda and she told me that she made sure it had Stevia in it. I questioned again and she was going to continue to argue about it so I took the tea and left. If she had been polite and seemed like she was not in a constant state of panic, I might have been able to trust her. But, I had to throw out the tea. I am VERY disappointed and will drive the extra mile to the next Starbucks in the future.
Olivia Reed9 days agoFrom
Look, I’m not usually one to complain. But seriously no exaggeration, 9/10 times I come here my drink is messed up. I order a strawberry lemonade refresher with light ice. And again 9/10 times I get it there is no lemonade and the drink tastes like water. I don’t know how such a simple drink can be challenging enough to mess it up and forget the lemonade every time but it’s very frustrating. I LOVE Starbucks. I HATE having to go in and ask them to remake my drink correctly every time. I’m always nice don’t get me wrong but I’m starting to get fed up. Either more training needs to happen or more attention to detail. It’s a 2-3 ingredient drink. Do better.
Fish AllDay9 days agoFrom
Tina is awesome. I needed an education on different drinks and she gave me all the time I needed plus helped me pick a new one moving forward. Awesome job!! Customer service at its finest.
