morehorsepower23 days agoFrom
I've been coming to this location 4-6 times a week for more than 5 years. I'd conservatively estimate I've spent $10,000 or more here over the years. I always use the app to order ahead, so that I can run in and grab my drink and food and get out, rather than have to wait in a long line. I plan my commute that way. I was extremely frustrated last week, after mobile ordering to pickup in the store, only to get there and have the door locked. My hot drink and warmed food were sitting on the counter, but, due to staffing issues, they said they wouldn't let me in, or bring it to the door so I could go; I had to get in a line that stretched around the parking lot, and add an extra 15 minutes of waiting that I wasn't prepared for. Not only that, but by the time I got to the window, I was handed a drink (and now cold food) that had been sitting for nearly 20 minutes. I didn't even have the option of going elsewhere, because I had already paid. When I said I didn't think I should have to pay for a cold drink that should be hot, and cold food, I was told to complain to a manager, so here I am. I understand being short-staffed, but at that point you need to shut the mobile app off. Stop telling people you can skip the line by ordering ahead, only to tell them differently when they show up. Stop making me feel like a "Karen" because you told me I could plan my commute with the expectation of no wait, then changed that on me, and then made me seem unreasonable for getting frustrated.
Cathy Arroyo23 days agoFrom
this place can never get my drink right. Whenever I work in Tacoma the last few weeks, I have stopped here and ordered the same drink. It never taste right. I usually work in Seattle and go to the one on first Avenue or the one down near Pier 91. I also live in Auburn and go to the one in Lakeland Hills maybe sometimes I make my way over to Gig Harbor. They are all consistent but this one here between Auburn and Tacoma never gets it right.
Alisha Burton23 days agoFrom
Third time going to this Starbucks. It's a little tricky to get in and out. Everyone is nice but it took almost 10 mins to get a plain iced americano. I think they prioritize the drive-through. Looked clean enough inside.
