Don't expect your flat whites to be made with the correct # of shots. They typically make my short flat white with one shot even when I order it as a double. It's hit or miss with talls. They look and taste like steamed milk. I easily throw out over half the drinks I have made by Starbucks because they are only focused on speed, not accuracy or knowledge of their core menu.
And no, I'll not be coming back to have it remade. That's not okay. It's a horrible way to start a day telling kids they can't do their job well because Starbucks doesn't want to invest in their training. I'd rather not come back.
Went through drive through 7:30pm. Ordered Vienti Summer Berry Refresher No Water No Lemonade. Female server at window completely unfriendly. Received Refresher with Lemonade.
Went inside to ask for replacement with again, No Water, No Lemonade. Male server, sullen and completely unfriendly. Mumbled someone would prepare it.
So I was able to meet the third staff member, a female barista. She was completely unfriendly and I thanked her and she was silent. I received my replacement drink corrected and fast.
I was quiet and polite with all 3 Starbucks staff. All 3 were sullen and unfriendly. Are their lives that bad…. I left thinking I was actually kind of sad for them.
I am leaving this review because the amount of times they make any of my drinks wrong is probably around 1/4 of the time. But the Starbucks staff that I get are increasingly very unfriendly, cold, sullen and distant. They project an aura of misery.
Starbucks is not a place I look forward to going to unless I am out of town. The “unfriendliness” is consistently and increasingly occurring in the Sammamish, Issaquah and most Seattle locations.
I was recently in Arizona and Maui and what an amazing difference. Nearly all of my drinks were correct and all the staff I see are completely night and day different. Friendly.
I gave this place a chance twice and both times I was very disappointed. The discrimination from employees, especially the young Asian lady who works there is unbelievable. Both times I was at this location I ordered an Americano with 3 shots, a very easy order. Then, the same scenario took place, both times. I greeted them, no answer, I waited there and noticed she fulfilled all orders of those who came right after me. Then, she calls everyone’s order by their name, but me. Imagine waiting for 15 minutes for a simple Americano! Then, she put an order on that table and walked away, not a word so I could not know it was my order, no name on it. Very immature behavior, super nice to other customers who have brighter skin or maybe the regulars? I am not sure. I have big beard and wear a military cap, must’ve triggered her somehow. Alas. A gentleman who works there noticed I was waiting for my order longer than I should. He approached me to ask if I’d got my order. Even he noticed that my order was left and ignored there because the above mentioned lady did not call my name. He apologized but it is not his fault. That lady shouldn’t be working there or she, at least, should get retrained for better customer service.