As soon as I walked into this establishment I was met with such great service. I felt like I was welcomed into a house of love and care. When I walked up to the register to order Alex took my order. He was so charming he made me laugh and feel like he was my friend. A friend I could trust. I ordered my drink (a small latte) and the barista took such time and care. He was a true artist. The baristas name was Ian and he was so charming. As he was making my drink we chatted and had a conversation. Service like that you can’t find anywhere else. And then the manager came out her name was Valarie. The lady looked like she enjoyed her job and that really made my heart warm. Not often do I write reviews but going to this place was truly an experience.
I highly recommend people came and visit this place changed my view on Starbucks forever.
The majority of the usual staff are EXTREMELY rude and inconsiderate. My drinks are usually messed up in one way or another and if you have questions you are greeted with major attitude. Most recently, I had two baristas mock my beverage saying "who even gets frapps? UGH EYE ROLL Why are they even popular?! I don't get it! SO annoying!" I was also mocked for asking for a drink that was apparently a summer beverage. Despite having gotten the exact beverage this past Friday. The barista very sarcastically said" that's a SUMMER DRINK. This isn't summer. I guess no one told you, SUMMER IS OVER NOW. " It is Oct 15th. One, summer only ended on Sept 22nd. Two, this beverage was never marketed as a summer drink. Three, this was all said with the most disrespect, condescension and sarcasm possible. The barista also made fun of a college aged man who asked if the electrical outlets were free to use to charge his phone or if he needed to make a purchase. He was spoken to like a child and told "hmm well yeah, they're probably over there... Where the outlets ALWAYS ARE." There are a couple friendly baristas here, but the majority (who seem to be the ones always working) are major JERKS. Their location to my apt is so convenient I haven't blacklisted them long ago as I should've. But with the horrific attitudes and inability to consistently make proper beverages or remember all of your order, it is not worth it!!! DO NOT GO HERE!!! Just go down to Venice Blvd and head west, the Starbucks right there (by sprouts and CVS, across from In N Out) is significantly better with MUCH nicer baristas and actual customer service. AVOID THIS STARBUCKS AT ALL COSTS! I WILL NOT BE RETURNING!
I am including pictures of the two baristas who were so rude today. The one at the register with the beard and the tall guy with the hat making the drinks. All unprofessional behavior from today cited above was carried out by these two. AVOID!
