Kevin Fajardo17 days agoFrom
On this visit, the staff here was not able to follow simple direction. I requested my sweet cream cold brew with no ice. It was as if my very polite request was not heard when I received my drink with you guessed it, ice. This was not the issue I had with the staff of this store. I asked if I could get my drink with no ice as I ordered and the staff proceeded to cut corners and scoop the ice out of my already ice diluted drink with a spoon. I asked if they could just remake it, which they did, but this time they pour less than the amount of cold brew in the cup. I don't think this is how you go about providing a solution to a customer who has already been waiting very long for their drink in the first place. They cut corners again by not foaming the cold foam thick enough and just pouring the half thickened foam into the new cup and trying to hand it to me. All I wanted was for the drink to be made correctly. Hopefully this is a one off incident, but maybe it is an isolated incident that is linked only to this location. The experience I had with the staff here was pretty unprofessional and disappointing. The Starbucks not too far closer to the Best Buy is a lot better in terms of quality in my opinion.
Joel Gibson17 days agoFrom
A very open Starbucks, with a wide open space in the center. A very casual feel compared to most Starbucks, with a relaxed atmosphere.
Dale Nerone17 days agoFrom
Im a wealthy individual who dresses up like im homeless to see how restaurants treat the homeless and this particular store failed. The moment I walked in with my backpack and torn up clothes everyone literally stopped, stood there staring, then before I got to the counter they asked me what I needed in a very unwelcoming manner. This is not acceptable and if you expect people who are down and out to want to integrate back into society you people must take a stand on treating them like anyone else.
Main location3699 E Foothill Blvd Pasadena California 91107 US(626) 351-9994
