Bee 3D Gifts4 days agoFrom
Absolutely terrible! Constant snooping and trespassing on our property that we rented. We feel un trusted and unwelcome. We never get a heads up when a repair man is coming. One time it was 7pm and he just showed up while we were eating dinner. We love the guy, but we would like a heads up. It is not an ideal situation when someone is always snooping around the property. The other night they were here with flashlights in our yard!! We got them on camera. Terrible. We love the home but the constant distrust is getting old. We have raving reviews from other landlords, so not sure why they feel the need to trespass and snoop.
Ellen Hill4 days agoFrom
I have rented for years now. We just moved to Sonora for my job. This company has been a complete nightmare. They have harassed me and my family and they have dropped the ball when it comes to taking care of business. We have a nightmare neighbor who should have been evicted for a myriad of reasons but nothing was ever done. Instead, I get Darlene to hang up on me, and my mother (who’s trying to help). They’ve allowed neighbors to sell drugs off the property, to have drug needles thrown about the shared back yard, to allow the neighbor to get away with messing with our communal cable boxes. I have never dealt with such rude and disrespectful people. The list goes on and on. DO NOT RENT HERE.
Jill Hailey4 days agoFrom
WHATEVER it takes do NOT rent from Step Up Property Management. From day one they lied and misrepresented the unit. Promised multiple things they never followed through on. Literally said "sorry, you already signed the lease".
For a year we dealt with plumbing issues that were definitely unsafe, including the septic tank backing up into the shower.
The showers would back up weekly when the toilets were flushed, there were rats living in our ceiling that weren't dealt with, a mailbox that USPS won't deliver to because the house was illegally sub-divided....and SOOO much more. And then, after a year of acting lIke actual slum lords, they charge this for the move out!!!!
Professional cleaners were hired and the place looked WAY better than it did when we moved in and yet here's the proof that they are absolute crooks.
I'm disgusted that someone would treat people this way. PLEASE do not rent from them or let anyone you know!!!!
And spread the word so these people have to stop practicing business this way!
