We had a problem with or refrigerator leaking water. Steve worked with me and was able to come out the same day to meet my schedule. He is very honest, almost bluntly. He looks out for your best interest by letting you know if something is like covered by the Manufactirer's warranty or if not what companies may still replace/repair your appliance when it's out of warranty.
On the job he showed me where the problem was and how he was going to fix it. He also showed me other problem areas that I should keep an eye on.
On a side note It's too bad Google can't filter out some of the phoney bad reviews when people create multiples.
We had a great experience with Steve and I hope you do too.
What a scam! Charged his service fee and left us hanging. Steve came out to diagnose our refrigerator changed a sensor and charged us his service fee. Within 24 hrs the problem continued. I called Steve back and he said he had no clue what the problem was and would call his parts distributor to see if they knew (I thought it was was weird to call a parts warehouse). Then he never followed up. I called him back and he finally answered and clearly hadn't called his parts distributor and said he'd probably have to change the motherboard. We were willing to try it. Now he is ignoring our countless calls and messages!