Very good food with huge portions. Order a bit less than you think you can eat. Our meal for 4 turned into maybe 8-10 meals in total 😝
The tri tip and pizza were the favorites.
This review is for the service I received from Jack H.
Our last visit to this location (which was months ago) didn't go too well. It took about 30 minutes for my wife's hamburger to arrive. My food arrived about 15 minutes into our wait which is about an average wait time. As usual, the server asked if there was anything we were missing & I explained my wife's burger. The server said they'd check on it & that's when the trouble began. We saw the server walk to the pickup station, grab a meal & walk it to another patron. Wanting to give the server the benefit of the doubt, we stayed patient. But after watching the server deliver more meals instead of touching base with us, we became annoyed. So we asked the next server to walk by who apologized & said they'd check on the burger. And to our frustration, this server did the same exact thing as the 1st server. We asked a 3rd only to have the same thing happen. 30 minutes after sitting, a simple hamburger arrived with a complimentary brownie for our wait. It made us contemplate on whether we should bother coming back. But we enjoy the food so we figured we would.
Fast forward to this past Saturday, September 28, 2024. My wife ordered a salad. Again, a very simple meal. And again my food arrived without my wife's. And again the server claimed they'd check on it only to grab a meal & deliver it to another patron. After 10 minutes with no idea what was going on with her meal, my wife was ready to demand a refund when Jack H walked by. I explained the situation to him, he apologized, said he'd look into it & he actually did. Not only did our original server deliver our meal a few minutes later, Jack H touched base with us to ensure we got it & we had everything we needed. We were offered a brownie for our inconvenience & explained to Jack H we'd already bought one. He offered us a second, we declined. Jack H asked to see our receipt & walked away. Upon his return he explained that he refunded us for the brownie & my wife's salad. We we not expecting that at all.
Jack H went above & beyond. Not only did he actually check on our order, he touched base with us. Too often have we've been left in the dark at this establishment when all it takes is a quick acknowledgment so that frustration doesn't kick in. That simple & quick gesture made our visit that much more comfortable. But to refund us a meal was more than what we could ask. It definitely gives us the confidence to continue visiting this location in the future. Jack H made an impression & hopefully can be an example on how to handle customer service issues. Thanks Jack.
