Edena day agoFrom
Ok here goes, I apologize for the long post in advanced. This review is based on my first and only experience visiting this location a year ago during our family trip to Disneyland. It has nothing to do with the products they have (which are awesome!) it is based completely on customer service/experience. I have known about this establishment for years and would often find myself browsing their website over the years. I never purchased anything because I wanted my first purchase to be in person ( I know it’s probably a little weird but that’s how I felt about it). Flash forward to last year, my wife and I decide to fly to California with our 3 1/2 year old daughter to celebrate our 10 year anniversary. I tell my wife about this place and we make the drive (over 11/2 hours) to the establishment. We arrive and as soon as we walked in I knew it wasn’t going to be a great visit. We were not greeted by the 3 employees sitting right by the door but were sternly told to put on masks if we wanted to get inside ( don’t mind the masks, the person was just a little rude about it), then after only a few minutes of being overwhelmed by the sheer awesomeness of the books they carried, we are almost scolded to make sure that we are watching our daughter because their store deals in higher end and rare books. I’m not faulting the guy for assuming that I didn’t know what type of store they are but his tone/demeanor could have been better. Of course I had already told my wife the type of store this was and she was watching our daughter closely so I could get the books I wanted as part of my anniversary gift from her. While trying to browse, the same rude employee is yelling the entire time at his two coworkers about messing something up (I believe it was related to online orders or catalog). I mean this guy was being so disrespectful to them all while customers are inside the store, who does that! My wife had enough and decided to go outside with our daughter, i quickly made a few book selections and went straight to pay. I was in there for 20 minutes at the most and just barely managed to look at 1 1/2 aisles. I was ready to buy MANY books but only selected 2 as I was ready to leave and my wife was as well. The rude employee did end up apologizing during my checkout process for the yelling but I felt it was too little too late. My experience was completely soured, I had been wanting to come for years. I paid for my two books and left. The other 2 employees never said a word, the experience was all from one guy. I don’t know if he was their superior but I really hope not. I really hope that person is no longer there and those other 2 employees have a better work environment. The products here are amazing and deserve 5 stars, but that one person just really needs to treat people better. I wish I would have written this as soon as it happened but I was on vacation trying to enjoy it to the max with my family. I was going through some art books earlier and came across the ones I purchased here and it all came back to me. Planning to visit California again in the near future, I would like to visit the shop again and hope my next experience is as good as their products.
Triniecia Harbora day agoFrom
AMAZING STORE OMG !! i pre-ordered the first print signed edition on the Encanto art book and first of all they use premium bubble wrap so you get nice maximum poppage time when its time to pop those bad boys. Nicely packaged and the book was in EXCELLENT delicious condition. Also when i got curious on my book because this was my first time ordering from them and Stuart was such a sweet fun guy! You got yourself a loyal customer👀
Clayton Moorea day agoFrom
Cool reviews described this place well!
They also attend Comic-Con International and WonderCon. My interest is on the Comic Art side.
