My Mom & I were approached by a friendly but pushy salesperson at a Home Depot. We weren't interested until she mentioned that Sunrun might be able to help find lower prices for the roof replacement that was needed. We made an appointment for the following day. After researching Sunrun and noticing the number of BBB complaints were lodged against it (5k+ over the last 3yrs?!) I called to cancel my appointment.

The rep began by telling me it was a bit late to cancel (it was 1:05 and my appointment was at 2p). He asked me for the reason for cancelling and I told him about the volume of BBB complaints. He started arguing about 'not believing everything on the Internet' and trying to convince me they were the only option. When I insisted on cancelling he just hung up.

Horrible customer service before I even begin? Stay away from this company.