It was important to us to support a woman owned, small business which is why we chose to go with Sunshine Cleaning Services over larger businesses who quoted us lower. Unfortunately this ended up not being the best choice for us.
They began cleaning an hour late which could easily be excused, but left without me knowing and when I began to walk through many spots had been missed, from wiping down windows in bathrooms, fully cleaning the toilets, minimal effort on the floors which was one of the most important cleaning elements for me. We communicated this with the owner afterwards and she was apologetic and came back to quickly tidy up a few of the missed spots.
We would’ve been fine leaving it at that with no review and just choosing to part ways quietly with their services, but they day after I turned on my oven and it smoked for an hour. I was so confused since it had just been cleaned, and upon looking inside of it there was cleaning residue left all over the top and insides. My house was filled with chemical smoke that took hours to subside and I had to get in my still hot oven to try and wipe it away since I had company coming over. It was so incredibly frustrating and beyond what I could excuse or forgive.
Maybe this was an off day for them but it really ruined my week and I’m out almost $300 for poor quality work.