Both myself and my family members have been coming here for years and have always had great experiences with top-notch service, car repairs, and results. Would highly recommend if you're looking for a professionally run and qualified repair team. They're a certified repair facility with many of the top manufacturers which is important to me that the work being done is quality and professional and not just a band-aid fix. I've probably brought 3 to 4 cars in to Mark at Superior and have always gotten a fair and reasonable quote and timeline for completion. They're quick and organized with updates and go out of their way to make sure you know and approve everything being done on your car. It can be hard to find a reliable auto body shop but Superior is certainly one of those. Highly recommend and will use them again if the need arises
This is a nightmare. My roommate hit my car when he backward to get out of park lot. I searched online, try to find a decent bodyshop. In June, I brought my car to this bodyshop and did vehicle repair estimate. I followed the man to check the car around. He pointed the damaged rear bumper told me "it has to be replace new bumper." I totally agree with him because I had other three estimate told me the same words included the estimate of Mapfre insurance. I emphasized a few times that :"please fix my car before the July 15th because I want to leave CA for Texas ." I set appointment to leave my car to the bodyshop on July 1st. I never never expect , they didn't fix my car on time and changed the tune in the middle of the river. On July 18th, they called me to tell me that :"they only fix the old bumper to put back, but the old bumper had a few light scratch from prior, so I need to pay another more than $600 myself, insurance doesn't want to pay." After 18 days, they haven done nothing, just play this money game. They don't care about my time schedule requirement at all. I don't accept what they were saying now. Because the estimate man told me must change new bumper. If change the new bumper, how can double charge me a few light scratch on the same parts. They play kicking ball game with insurance. The insurance officer has changed the tune too, and told me:" because the car is year of 2014, can't change the new parts, has to fix the old bumper." But the approve to pay $4900 to fix the bumper. There are many fake charges which I never requested instead of new bumper. My room rent contract is expired this month, I must move out of house. They wasted my time and play me around intentionally. So, I decided to take my car to another bodyshop to fix it with my insurance since they haven't fix it. I sent text message to general manager to put everything back to my car, I could drive my car to find another bodyshop to fix it. I went to there to get my car yesterday. They didn't allow to take my car away, they received $2550 from Mapfre Insurance. They asked me must pay another $2400 which insurance sent the check to me. I had told them I would pay back the check after they fix my car. I refused because the car haven't fix it. They asked me to leave, I wanted to have my car. They called the police. One black policeman force me to leave without my car. and twist my injured left arm and push me down to the floor, and intentionally hurt me during the action, and even gave me a citation, force me to sing, otherwise, would give me a handcuffs and put me in jail. I signed the citation by threaten and physically injury. When I pushed the door to get out, my left arm feel very painful. Because the back policeman twist my body so strongly, today my whole body feel painful and trigger out my injured, I can't move and walked normal with huge pain. There is a bruise in my left arm, some swelling in my left wrist broke skin on both hand. Chinese Community Party destroy my family. From infant to high school, I was isolated to grow up. All I got is abused from mentally to physically . That's how I got Asperger Syndrome. I never drug, alcohol or do some crazy thing to relieve the pain and inhumanity. I always study hard and work hard and try to build new life here. I read so many master piece of western literature works when I was little and long for freedom, equality, and God's love. But today, I am continuously abused by people here. They have a sharpen sense to take advantage of me and select people like me to abuse. The police attitude and behavior tells me that there is no hope for good people in this free country too. My time schedule is totally ruin by them now. I wrote down these words with whole body pain. I attach some pictures to let people use common sense to judge the fact. The first picture was original damage, the second one is what I got now. 5 star charge with no star service quality.
The most horrible service I have ever received. Everyone only bothered to communicate until I paid the bill, and then they took my car for two months without any communication. This is all to fix one palm-sized dent. They claim there was a three-week-long delay from insurance, which they never bothered to communicate to me until I repeatedly called them after these three weeks of hearing nothing. Had they bothered to tell me, I would have taken my car back for that time.
Of course, because they didn't do this, they left my car in their lot for so long that apparently the battery died despite being in pristine condition (confirmed by Lexus after servicing that was done a week before I dropped it off here). Now, they claim that they aren't able to figure out what is wrong with the car, despite them causing the issue. I STILL have not gotten it back despite multiple calls and pleas to their office.
Don't bring your car here unless you want it gone for two months and want to spend every week calling people who don't care. I would give zero stars if I could.
