good luck. if they don't have an answer for you, you won't hear anything back. they ignore your calls to their office. you speak to reception and get transferred to a voicemail and never get a call back. it has been 3 months and counting since our exhaust fan in the kitchen went out, after repeated promises and multiple vendors coming out, nothing. they are the middle man and yet cannot seem to get in contact with the owner to make needed repairs. they are quick to make demands from you, yet maddeningly slow to respond to your requests [if at all]. if you can, go elsewhere than a property managed by this company.
additionally prior to signing my lease, it was promised to me that no construction was to be completed on the other side of our duplex... since we moved in they have proceeded to demolish the entire unit with whom we share our bedroom wall with. at all hours of the night, with no respect for the fact we are nurses and work night shift. we have provided hours and days that work could take place and it has been ignored. no 24 hour notice of work to be done, no courtesy or human decency whatsoever. and we have no recourse. it has been a nightmare. and this company does not help in the slightest.