carole allena month agoFrom
Our small condominium recently used Synapse to reseal all of our decks. The crew was very professional and polite and did an excellent job. The crew lead, Trevor, was excellent and kept us fully informed even when an occasional scheduling glitch occurred. We were very very pleased with the work that Synapse did for us and will recommend them to others.
shirley bonneya month agoFrom
Synapse did the siding and window installation on a three townhouse building back in 2019. I was very pleased with the service at the time, but even more impressed when I noticed that the hardi trim was bowing out. I hired a carpenter to repair one of them and he pointed out that the fasteners that were used were not the ones recommended. I called Synapse and they came to take a look and clarified that the fasteners that were used were the ones recommended in 2019, but the manufacturer had since changed the spec to require a fastener/screw with a head on it. While Synapse did not have any obligation to come and put additional fasteners with heads on, they did so without charge. I see this kind of response as what true professional companies do and I would recommend Synapse to anyone. I would have recommended them before this problem, but their response to the problem makes them a 10 star company in my experience.
Mark Wagnera month agoFrom
Job cost double the original estimate; took 4x the amount of time estimated; several parts never completed; lots of loose ends left unfinished and ignored; at least one window can't even be closed. Some of the subs were of mediocre quality. In particular sheetrock.
Some of the siding was installed such that there was substantial earth wood contact. One of the photos shows the retaining wall that I had to dig in order to remedy this.
Note that the response from the "owner" is essentially just a to make it look like they're going to address things. They were never willing or able to make things right.
Main location837 S Kenyon St Seattle Washington 98108 US(206) 504-3162
