T-Mobile Authorized Retailer

Cell phone store

Unclaimed

(360) 424-0466

t-mobile.com/stores/bd/t-mobile-mount-vernon-wa-98273-2dse

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Primary Location

Main location1825 Riverside Dr Ste D Mount Vernon Washington 98273 US(360) 424-0466

Amenities

Payments

Credit cardsDebit cardsNFC mobile payments

Amenities

Wi-Fi

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Service options

Onsite services

Crowd

LGBTQ+ friendlyTransgender safespace

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Customer Reviews

3.4

3 Reviews

Emily Salazar9 days ago

From

We went in for some info and came out with new phones and a new account! We had the best experience with their team Andrew and Jerry were amazing with answering all our answers and getting us the best deal for us! If you need any help I highly recommend their help ! We had our 11month old with us and even despite his screaming they were accommodating to all of us including our son. We liked the environment right off the bat and plus you can go in and look around no need to wait in your car or setting up an appointment. If you are a local, I can tell you you’ll like this location a little better then the Burlington location by bestbuy. Stop by you won’t regret it.

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Joseph9 days ago

From

DO NOT USE THIS LOCATION!!!!!! I went in to purchase an I-Phone and clearly stated this to "Edgar" the associate initially assisting me that all I wanted to do was to switch an Android phone on a current phone line to an I-Phone. Edgar was attentive at first and got on a tablet to what I assumed was to process my request. After about 20 minutes of nothing happening, I noticed the manager who was named "J" or "Jerry" come over and he too started looking at the tablet at which I point I asked what was taking so long to just get an I-Phone. The manager stated that they were trying to find a plan for the "new line" that would work for me for them to be able to add the I-Phone. I was confused and told him that I was there to only buy the phone and I was not there to add any service or another phone line since I was using the phone for an already existing line. The manager told me that they aren't allowed to sell "just phones" to which I told him that this wasn't true because this same location had just done this exact thing for me in December when I purchased an I-Phone for my daughter's birthday. At this point he raised his voice at me saying that there was no way that was done and that the only way they could get me an I-Phone was by "adding" a new line to my account which would allow me to "finance" the phone. I asked him why he was raising his voice at me aggressively and he stated it was because "I wasn't listening to him trying to explain to me what I had to do to get the phone". At this point my wife which was with me listening stated to him that "you never explained this or said that to us" and he yelled at her "I already said that 7 times to him" which he had not done once. I asked him for his District Manager point of contact and he stated to me that he didn't have any contact information for his manager. I asked him how it was possible for he and his manager to communicate if he didn't have an email or phone number available. At this point he said that he wanted me to leave or he was going to call the police on me and went to a backroom and never came back out. It seems to me this location was only helpful to me when they believed I was going to be adding a new service or line to my account but once I stated that I was not going to do that the manager became very unhelpful and instead became hostile towards me. Extremely unprofessional attitude and behavior by this locations manager. I will never be returning to this location and will encourage everyone I know to do the same. By the way I was able to get an I-Phone purchased without any new services or phone line 2 hours later with no issues at a different location.

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Rufina J.9 days ago

From

I been for long time a T mobile Customer and I never never was in this situation. This is really sad, with these young people who are so disrespectful ...January 3rd I came back in less than a month to put insurance on my phone because I forgot to put it. I arrived with these guys. They attended me in a very frivolous and rude way. I asked them if I wanted insurance for my phone. They told me we cannot sell it to you and I told them that it was less than two weeks since I had come because of the snow storm. and in a bad way they gave me the most expensive plan, the one that covers phones from 500 dollars onwards, mine cost less than that, I had the cheapest insurance ... they taught that I did not speak English and said in English that they were upset because I told them(Jerry the manager and Edgar) the truth is their service in English and Spanish is more rude than anything(except for a nice guy whose name is Marcos) and they told me the Company charges you for this, it's not our fault. but in a rude way and I told him if you have a bad day I'm sorry. I know how to speak English and I know exactly what you said, he threw the receipt on the counter and I told him to let me know id I can speak with the manager and he told me with his finger I AM THE MANAGER, he threw the papers in his hand on the counter by then. Clients were left seeing their attitudes not approving of this service ... A show indeed ... Because the two young men were so disrespectful and talking very upset that I corrected them. That they want to overcharge me ..I am the manager so, do wherever and he turned around and ignored me and said I have more clients "I have more clients to attend to ... What I told him is that I have met the two previous managers and that it is a shame that being so young they are so, so disrespectful and unscrupulous They do not take good care of people. They do not deserve that job. The truth is ...

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