Primary Location
Amenities
Payments
Credit cardsDebit cardsNFC mobile payments
Amenities
Wi-Fi
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Service options
Onsite services
Crowd
LGBTQ+ friendlyTransgender safespace
I was trying to live with a 2017 phone that wasn't remotely ready for a 5G world. I will avoid buying a new phone until my current one is almost a doorstop and I was close to this phenomenon a few days ago. I remember the days when I had to have the latest phone because of...who knows why... manipulative marketing, addiction, a combo plate?
I have been with T-Mobile for around 10 years and am not necessarily a loyal customer, if the service doesn't meet my requirements, I would change in a heartbeat; however, when I do my annual assessment of my various paid services, T-Mobile Cell and now Internet is one of those that wins every year, so far.
My new phone experience 2 days ago, hasn't changed my opinion at all, though when I went to Costco (another go-to service for me), the worker was busy with a customer and took my name and number to contact me while I shopped, until they were ready. I did my monthly shopping which took over an hour, drove home, put all my groceries away (another hour), and then got a phone call that they were ready for me. Lol
The next day I went up to the Olhava T-Mobile Store and what a huge difference! I had a good time getting a new phone (that has NEVER happened in the past). What a great crew they have in that store. The young man who worked with me was relatively new and his co-workers were effortlessly helping him, and therefore I got everything done promptly, with respect, and patience. They helped him seek out the very best plans, saved me some money, actually a lot of money for what I ended up getting, and everything I was sold is what I will use consistently. They demonstrated teamwork, collaboration, customer service skills, and product knowledge. They deserve recognition for their efforts!!
