T-Mobile Authorized Retailer

Wireless provider offering cell phones, data plans, Internet devices & accessories.

Antwan was the one who helped us, and he did an excellent job. He answered every question patiently and showed quite impressive multitasking skills while setting up two phones at once. 10/10 would set my phone up with him again

I would give -5 stars if Google Map let me to do so. I had a really bad experience at this store in Mukilteo WA. I and my wife went to this store for the Tmobile Tuesday free deal. They had the Pickle Ball set for free. One of the agent handled my wife first. He asked for ID, email address, mail address of my wife. He wanted to reconfirm my wife ID by sending ID code to my wife's phone. It took him more than 10mins to complete the process. In the meantime, the white lady behind me in line already got the Pickle ball set and walked out of the store. Finally, the agent done with the ID confirmation and gave one set of Pickle ball set to my wife. The agent said he manager told him only one set per account. So he won't give one set to me. This is the first time I learned of the one set per account rule. I asked to speak to the store manager. The store manager came out from the back of the store and said this the rule and we must go to other Tmobile store to get the second set. I asked him to explain more in details. The manager started to yell at us and threatening us that he will call 911 to make us leave. We didn't want to escalate the situation and left the store. From the treatment we had received from this store, we feel they are racist.

Please don't just take my one-sided review. I have filed a formal complaint against the manager of the store and TMobile said they will do a fully investigation of the matter.

Thanks to Scooter and Christian and the team at this store! They helped me switch to a new plan, set up an account, trade in my old phone for a new one, and transfer my old phone number. Really appreciate Scooter especially for working with me!

Please don't just take my one-sided review. I have filed a formal complaint against the manager of the store and TMobile said they will do a fully investigation of the matter.