DMCWa month agoFrom
Went to this location during the summer for an issue with my series 7 Apple Watch (titanium) connecting to my phone. I also had a grandfather in plan from Sprint as I have been a customer since Nextel, Sprint and now T-Mobile. So approx 20 yrs. Sales girl said she could get my plan $100 cheaper ( I have 5 phones and a watch on my plan). I said I need the SAME package as I needed the hot spot GB for one of the phones my daughter uses for her business. She promised me it would be the same. She also asked if I wanted to upgrade my watch and my phone. Sure… why not. I asked her if it was the series 9 for the watch. Of course it is she said. I didn’t realize til I got home and looked at the box she sold me on a series SE(2nd gen). Why!!! …would I down grade my series 7 titanium to a series SE with cheaper outer parts. After a few weeks my daughter’s hotspot started bogging down because the new plan she had me on was not letting her use as many GB as what she was use to using with the original grandfathered in plan. I had to then upgrade again to the next plan (more money) And the hotspot is still sucking. So then I now had to get the T-Mobile home WiFi/internet for my daughter as this changing of the plans has become nothing but problems trying to be successful with her business. She has used the hotspot since 2019 with NO problems at all. So this lady from T-Mobile has pretty much made my plan go up almost 100 a month with the WiFi and the updated plan has cost me even more money and also with a cheaper watch I’m not even using and went back to my series 7. I did try getting my original plan back but customer service said there is no way I could since it was an original Sprint plan. This lady pulled a fast one on me and the Customer Service rep agreed with me. Or she definitely has no knowledge of what she is doing. A few months later and I’m still bitter about this interaction with this location. Also I looked at my bill and they have the new phone listed on the wrong phone number on my account. So that will be fun when the older phone for my kid tries to upgrade and I have to explain that need to flip flop the phones to match the correct phone number and I’m sure they will be in denial and it will be a whole hassle and hours of my time. Ridiculous.
Marissa Deckera month agoFrom
Ryan was super helpful when I came to the store the other day I was desperate for a pink iPhone 15 and all the other stores nearby were all out. Ryan really showed his experience with customer service and his knowledge of the devices he displayed. I couldnt have asked for a better transaction than the one he gave me!!!
Erin Livingstona month agoFrom
I have never been talked to or treated so poorly in a professional environment by an employee. We dealt with an employee named Ryan. When I asked to speak with someone else he advised his other employee was on break for 2-3 hours and his boss was recently fired. He was down right mean from the minute we walked in the store. My daughter as actually in tears from his words. We ended up at another TMobile store in a near by vicinity and were treated very nicely.
