Sarah Durand Lathers5 days agoFrom
We had a fantastic experience here! Despite the store being extremely busy, the employees were sure to greet everyone who came through the door and assess their needs. Kristopher, in particular, was a stellar employee! I was able to watch him interact with an older gentleman prior to working with us, and he was kind and thoughtful. There was no condescension or lack of patience that you often see when people who are tech savvy are trying to educate the older generation. Furthermore, when he helped my husband and myself, there was no pressure or hard upselling, he simply made suggestions and allowed us to choose things for ourselves. A great experience!
Thorson Peter's5 days agoFrom
Jessica fixed my texting issue within 5 minutes of talking with her! I am Super impressed!
Tamberly Bloodgood5 days agoFrom
This location SUCKS. Went in this week with my husband because we wanted to switch from Verizon (who we have been with for more than 15 years) and we had started the process over the phone. They sent us a bunch of sim cards for our iphones and said "have at it" basically. We went into this Tmobile store to hopefully get some in-person help and immediately we were treated like a couple of idiots who don't know how to install a sim card. Mr New York behind the desk acted like we had just interrupted his hang time with his coworkers by bringing in some actual WORK. He even interrupted my husband mid-sentence to shout out "his boy" that walked in behind us. When another employee asked if he could help the man that walked in behind us, Mr New York again interrupted my husband and said "nah that's my boy ill help him in a minute" ..........when I finally lost my cool after the way he was talking to us he says "excuse me ma'am you seem frustrated" Oh, really? YA THINK? He might be able to talk to people any type of way in New York but this is California bro. Find a new job. You suck. My husband still wasn't able to get his phone connected to t-mobile even after Mr NY told him to "come back in an hour." We ended up going to a different t-mobile store where the service was SO. MUCH. BETTER. Do not waste your time at this location. Also they mentioned their manager was on vacation........
