Rameil Fars16 days agoFrom
I got to the store 20 min before closing where Arely, Manager? told me that I have to come back tomorrow since there are 3 people ahead of me. I told her that I was willing to wait since my internet wasn't working and I drove 20 minuses to get there. She got upset and told me that she cannot help me tonight, but I decided to wait. At 8:05 there was no one waiting, and she came back and said, "as I told you before, I won't be able to help you since there is no manager to overwrite the exchange for the Gateway." I knew that was not accurate, and she was looking for some excuses to not help me. This was very sad and frustrating situation for me as a T-Mobile customer for over 7 years. I wish people like her did not work with customers since they are not willing to help them. I will try to reach her manager to make sure that I've done my part.
Omar Salazar16 days agoFrom
Some of the worst customer service and they seem to know it, but also don't seem to care. The miscommunication between the stores and online customer service was a major reason I left. Stuck with them because they gave me a moderate price but it never really seemed to work properly in my home or out and about. Would highly suggest anyone interested in T-Mobile continue searching for a better provider. Would not recommend.
Patty McNeil16 days agoFrom
Service is very good at this store. I am extremely disappointed in T-Mobile after being a customer for almost 20 years. T-Mobile charged me just under 50% stocking fee on the full retail price of a tracker they were pretty much giving away. So disappointed!
