I understand that these associates work on commission but you would think they would be capable of basic human decency. I switched over my entire family plan to a different carrier bc of the terrible service at this specific store. The only account I couldn't move over was my grandmothers number which was on a whole separate account (a tactic that was used to gain more commission for the sales rep when I first wanted to add the line). I didn't think it would be that big of a hassle if I only had to pay for her line but because I couldn't add my email to her account since it was associated to my old one I couldn't make online payments so I had to continuously come in to make the payment in person. In a previous visit, Eric B helped me make the payment on the account and when I asked him if he could update my card on file so I can set up automatic payments he told me he was unable to do that & that I would have to call in (a lie, I later found out). When I tried calling in to set up automatic payments they said they needed to send a verification code to the number on file, since I don't live with my grandmother and she does not text nor read, I was not able to get the code. The next month I went in to make the payment in person & asked the associate that helped me if he could set up my automatic payment bc I couldn't do it over the phone. He was more than willing to help me with a process that took less than 5 mins. I was grateful to him for his help & for giving me the first good experience I've had at this store. I left relieved that I would never have to come back.

Unfortunately, my card was compromised and canceled & I had to come in and make the payment in person again. I tried to avoid it by calling over the phone bc I would much rather deal with the horrible wait times on the phone than the horrible service in person but they were unable to give me the amount of the payment due bc they couldn't verify me with a text. So I had no choice but to come in today & was of course treated like a nuisance because I wasn't opening new phone lines & therefore unworthy of a commission. I went up to the associate Veyda & maybe got half a sentence out until she interrupted me and told me to go pay at the machine. I tried about three times to explain that I just needed to know the amount that was due and would happily pay at the machine to end this interaction with her but she continued to interrupt me a solid 2 more times, telling me she couldn't help me or disclose any information to me if they couldn't do it over the phone. Mind you, the account is in my name, under my SSN, & I had my license ready, in hand. Information she would have known if she had just let me speak. So how is that she is unable to disclose info to me? IF she had practiced some active listening & let me explain my situation and what I needed, we both could've been rid of each other much sooner. All I needed was the amount, once I finally pried the information out of her (took about 4 seconds for her to pull up), she said "you can pay at the machine, or get charged $5 if I take the payment here." I'm not entirely convinced this is true, since they are obviously encouraged to lie, but I was over her bad attitude and condescending energy. Don't worry, I didn't make her work any harder than she refused to and took myself to the machine.

If you value good service and being treated like a human being, do not go here. There's about 14 employees in there & maybe 2 of them are worth any kind of interaction. If you must go here, avoid anyone with the name Eric B or Veyda, at all cost!