Patricia Davis3 days agoFrom
Ordered the warranty replacement phone, it arrived at this store location. Tmobile sent text to come pick phone up. Get there, there's a note on the door that they would be closed until further notice! The note refers customers to go to the Delta Shore store location. I arrive & stand in a lengthy line. Only to be told that the phone was not at this store location. I'm not a Happy customer!!😡
Mickey Xiong3 days agoFrom
Today my husband and i went in to the store to ask only a question. There was one employee at the front desk help these two customer. We walked in, no one greeted us even the employee helping the other customer. Usually the employee would greet customers while still helping the other customer. My husband and I waited for 30 min, still no one came out to help us. Until I saw this other employee came out from the employee door , we made eye contact, how ever he went back inside the door. Again my husband and I waited another 15 min still no one came help us. I remember the first time I came to that sprint store, every employee would greet and help us but this time, the vibe was odd. Not happy with the customer service. Hopefully next time i go back there will be someone to help us.
Arianna Beverly-Jackson3 days agoFrom
With sprint and t-mobile merging I had some difficulties with my sprint plan and my phone recently stopped charging passed 5%. I went in, and if your wondering there is not a tech here (Laguna and Howe locations only have on-site techs for sprint customers), but found out that sprint would charge me almost 300 to fix my phone and replace the battery. Johnathon went above most workers and help me out with a better phone with a manageable price while I had great convo with Kyle and their store manager. They are very professional and help me out with ALL my phone problems. Honestly, best experience I've had at a phone store in the past decade.
