Jordan Greenhut24 days agoFrom
Switching carriers to T-Mobile was painless. It was a pleasure getting help from Jaz'Myne and conversing with her while we ironed out the details.
Kailyn Elliott24 days agoFrom
I've been a client of T-Mobile since they were called Voicestream - so I'm oldish. During the latest update of my phone it started glitching out beyond a simple re-boot. So, I ordered a replacement via the insurance. I was informed by the agent that I had to go into the store to exchange my phone. The phone arrived 2 days later, which was reasonable. However, when I go into the store to swap out my phone I was told that it was going to take almost 2 hours to transfer my data! Meaning that I would have to be in the store for almost 2 hours while things transferred from the old phone to the new phone. In addition to this, and after trekking all the way to the store, I was informed that there wasn't enough time to transfer my data because the store was closing in an hour and that I would have to come back tomorrow - what adult has 2 random hours during a weekday to leave work to hang out at T-Mobile?! I want to know when T-Mobile stopped sending replacement phones to our homes where this sort of thing was way more convenient?! Whoever came up with this decision should be fired. So I called customer service where I waited an hour to speak to a human at T-Mobile. Finally, I spoke to Geo, Supervisor about this issue. She was very nice but was confined by what T-Mobile will allow her to do. Geo transferred me to her Manager Lu who was without exaggeration the most condescending, apathetic individual I've spoken to in a while. Lu does not belong managing people or dealing with customers. After 2 hours on the phone in total, Lu finally told me that she would speak to the store manager where my replacement is at about letting me take 2 phones to transfer the data and then return the broken phone...like a grownup. The fact that it took this much energy and that T-Mobile representatives kept falling back on inept procedures that clearly did not work for their clients tells me that I need to take my business elsewhere.
Joe Gabaldon24 days agoFrom
Bad experience. Condescending and rude for no reason. You can tell the guy who helped us would rather be anywhere else in the world than selling us new phones. Use a different location and avoid the awkward experience we had to endure.
