Linda Sites18 days agoFrom
I visited T-Mobile at Franklin Park Mall, Toledo, Ohio, today to transfer data from my old phone to one I'd just purchased. Twane, the person who took the actions I requested, was superb. He was able to assist me while still providing help to others who needed assistance in person and by phone, and he did this while remaining polite, displaying knowledge of processes and products, and appearing calm, friendly, and helpful. What a delight to meet this fine T-Mobile employee and good human being!
Cody Kenyon18 days agoFrom
Returned a home internet modem here with what seemed to be without issue, but found out that it was never removed from my bill and would’ve kept being charged if I didn’t catch it and call customer service to cancel the service, even though the modem was returned over a month ago. Nobody even mentioned that I would need to call separately to cancel the service when I returned the product. Sure am happy I caught it now and not 6 months down the line, paying every month for something that was returned and given back to T-Mobile.
Larry P18 days agoFrom
I'm ready to dump T Mobile like I did Verizon. I go in there and somehow they seem to piss me off. Just like Verizon used to do.
