T-Mobile

I had a negative experience with the sales reps at this store. They appeared solely interested in making money and did not offer any assistance when I went in with a malfunctioning phone. They immediately claimed there were no promotions, without even checking my account. Every customer received the same excuse from them. However, I contacted T-Mobile directly, and they apologized and informed me that they always have promotions available for free mobile upgrades and accessories. I strongly advise against visiting this store, as their practices seem dishonest.

Service really sucked at this location if there was any service at all. If you don’t want to be discriminated & pissed, then don’t come to this store even if you don’t have any choice. Caser Martin apparently doesn’t deserve to work there and get paid by T-mobile because he apparently doesn’t know anything about your service. I lost my phone and was in the store to get my old family plan phone number transferred to my new phone. Caser insisted that it can’t be done in the store, but in fact it was totally doable according to customer service over the phone. He ignored me for 40 minutes while me, my friend and the customer service over the phone were all waiting for him. It would literally take him 10minutes to do. We were in line first and he started to service the person behind us, which took him over 1 hour to look at the bills and everything and still couldn’t figure out what happened to that customer’s billing. When we asked if he could finish our claim first because it was so easy to do, he refused and acted he’s really trying to help the person behind us, but he just apparently didn’t want to service us and drive us away, and I want to stress that, we were there first. Also, I noticed that there was a couple in the store waiting for another employee for over an hour to get something done, but that employee was simply seating in the break room and did nothing. The couple and us are people of color, so are they racist or just simply bad people and unqualified employees?

What an awesome store!!! Didier, and Amber saved my day. I had a phone from hell, but replaced it with their moto g.