Desarae Benavides7 days agoFrom
Worst customer service!!!!! ASSISTANT MANAGER worst person ever!!!! No help!!!! Didn't care, said I can so nothing to help you. We have been a Customer for 13 years and they throw the policy book at us. Like we were customers trying to get over on them. They said oh well we changed the policy 2 years ago. They wanted me to pay 275 dollars to turn in my phone and then upgrade, even though my lease was over. How does that make any sense??? THIS IS A CORPORATE STORE THAT DOESN'T DO ANYTHING FOR IT'S CUSTOMERS. WE ARE CANCELLING AND GOING TO VERIZON BECAUSE OF THIS!!!!
家樂Bill7 days agoFrom
I come over at around 6:30pm Dec 15 2022 to add more line to my account. The staff name Christine Nguyen(if I remember correctly) was the one we got help. She was so enthusiastic. Tried many ways to help me waive the fee. Finally it was not successful because someone at the headquarter that she contacted mess it up. However I really appreciate for her help, spent more than an hour until the store close just to help me save some money.
Gena R7 days agoFrom
Wasted gas driving here for nothing. Sign says store closes at 8pm on friday. I arrived at 730pm no signage stating they were closed but door is locked and gates are down.