Barbecue restaurant
UnclaimedT-Rex Restaurant & Bar
T-Rex Restaurant & Bar
(510) 527-0099
00 Likes
Primary Location
Amenities
Children
Good for kids
Service options
Takeout
Offerings
BeerCocktailsAlcoholHappy hour drinks
Dining options
LunchDinner
No wonder T-Rex is extinct! The service absolutely sucks! (my rewrite from Yelp)
Or, let me just say "What service?" It was a beautiful day in Berkeley so we decided to enjoy a beer on the outdoor deck at T-Rex. First, the place was half empty and the upper deck only had one guest out of 4 tables. When we asked to sit on the deck, we got an argument from the hostess, something about checking with the waitress. Finally, after some begging, we were seated on the nearly empty outdoor deck with a menu and a beer that we had to get at the bar. And that's the end of my story. The waitress never said hi, never asked for our order, never offered to get us another beer... Another table was seated next to us but left after 20 minutes of being ignored. Don't get me wrong, the waitress did service one of the tables on the deck, just not ours or the other new table. She came out, looked at us, and went back in. And it doesn't stop there!! I offered my feedback to the GM who could only say "At least the beer was good".
Our car was parked in front of the restaurant, just under the upper deck. When we left, the busboy briskly swept one of the tables on the desk knocking food debris onto our car! As if to say, thanks for dropping by, come again soon.
I don't get it.
Went there over a year ago and stopped going for poor quality food and removing our favorite side dish from the menu. Went about two months ago to see if anything changed. We were pleased with the ribs, cornbread and potato salad. Went again tonight. They have changed the way they do their cornbread and the ribs were tough, dry and the sauce tasted like they used way too much ketchup in it.
I didn't finish the one rib I was eating and my friend was kind of eating when the waitress asked how things were. I was said we didn't like the ribs or the cornbread. She said she would talk to her manager.
Enter Mr. Manager . . .asked what was the problem, told him the problem and he told us he had tasted the ribs and they were moist and delicious. I also said I really like the heat attack awaiting way they previously prepared the cornbread and he said they had gotten many compliments on the new way it was prepared. Wow, we were wrong, stupid and had poor taste in under 30 seconds. Mr. Manager comped us the ribs, but the lip service was hardly necessary. I don't believe that the customer is always right, but I do believe that if you know good customer service, you'll keep your opinions to yourself and try to get us to remain LOYAL patrons. You have lost us again, less about the food and more about the customer service of Mr. Manager.
