Tiff Ruiz15 days agoFrom
Food is typically good here. This was our worst experience yet. Homeless man walking car to car asking for money at 12am. Lady at the window to pay had a bad attitude when we paid even when I tried smiling and telling her thank you. I got a mmhmm out of her with a eye roll. When we got home, our order was wrong. Ordered a taco combo and 3 queso birria tacos. We got 2 orders of 2 birria tacos and a churro... tried to call and phone is disconnected. Hoping they get it together.
Chele Roberson15 days agoFrom
Go to a different location!!! VERY DISAPPOINTED! VERY POOR CUSTOMER SERVICE! Ordered online and came to pick up order at the appointed time provided by the restaurant online. I realized when I got home they gave me only PART of my order. I CALLED & DROVE ALL THE WAY BACK, had to WAIT AGAIN in 108° weather because food was cold & had to be remade! I asked for a cold drink while I waited, they gave me a small drink with NO ICE, I asked for ice & was told machine was "broken" and all they had cold were bottled drinks. So I asked for a cold bottled drink, they said they needed manager approval, I said better yet take it out of the tip I gave which is more than the price of the bottled drink. They again said they would have to get approval, I said I want a cold drink or my tip money back. Before they even attempted to get "approval" they said my food was ready, so I got my food & left without any resolution, no tip refund, and no drink. VERY DISAPPOINTED! VERY POOR CUSTOMER SERVICE! I'd rather drive farther where there is a better quality of service!
Jennifer Ramirez15 days agoFrom
Honestly I love this La villa but tonight I had some bad experiences I’ve been here so many times and asked for the avocado salsa and tonight when I asked for it they were being so rude about it and told me they don’t sell it anymore which it’s ridiculous I was here a week ago and they just had it. I get that sometimes they don’t have it but to tell customers that they don’t sell it I doubt it that there number one seller