Tandy Leather Vancouver - 704

Updated review after 11 months post first review. Would love to give more stars. All of the staff appear to have a high standard of customer care, as I've now spoken to a few different agents in regards to problems with my online orders. I've made multiple orders online since 2021, and each time there's a problem with my online order, when it's processed by this specific office (Tandy Leather in Surrey, BC), I will get a call. We have a chat about the situation, and I get a recommendation for a substitute or alternative material. I have yet to be disappointed by the recommendations or substitutions, and I thoroughly appreciate the effort taken by the staff here in getting a fast turn-around in order fulfilment. I still get excellent material to work with, and I don't have to restart my research/ordering cycle. I appreciate the staff here. The care and attention i get from this specific store for online orders has me coming back as a repeat customer. When i go in, if the staff have a moment, we chat and they follow up on projects and have fantastic advice to share. 5/5 starts, for 3 years in a row.

Cassandra (sorry if not spelling correctly) went over and above to assist us and find the right tools to put a hole in my belt and show me the appropriate steps to do this. She was very helpful and I appreciate it. Thank you!

Thanks Ryan - you're the best!!! I came into the store as the 'leather agent' and Ryan filled my purchase list quickly. He took the time to chat over my phone with the actual leather users and made sure that all of their needs were met. Good products and great staff!.