Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible restroomWheelchair accessible parking lot
Planning
Appointments recommended
Amenities
MechanicRestroom
Parking
On-site parking
From my experience, maybe service can improve off of this.
Bought a new car in 2022. In the first year (less than) I had taken it in for service 7 times for things like (screenshot of visits)
-Front motor replacement (pretty big one) -Seat adjustments and replacement (no biggie, took em twice or more to fix and replace). -rhythmic squeaking upon roll/slow drive, and loud squeak every shift to park in stationary position. (Did not fix or cover and 7th visit)
The last one really caught me off guard, the reason for them denying any fixes (still under warranty) for me (screen shot) was because they claimed I or somebody else tampered with the breaks or calipers etc. Okay... As if I have all the time in the world to see you 7 times, and then see someone else, when my car is covered through… you. Seems like a big lack of accountability on someone’s part. Just my two cents. Yes I denied the repair, the invoice showed $500+ bill for a (im not kidding) 20 dollar part… literally.
Also I known I cant prove the wheel damage done to my front rim after one of the 7 services I've had. However I can prove that they have been negligent when dealing with cars. Heres two other separate instances of mine.
1 they drove my car to the offsite lot after completing service (normal for pickup) and somehow missed connecting the driver seat seatbelt all the way there? I had to call tesla to make sure I secured it correctly before driving off. Maybe thats when they damaged the wheel, and I was more concerned about my safety rather than any physical damage. Maybe.
2 upon another service pickup, service announced My car ready for pickup in the AM at the offsite location again. So late that same day, I went to the offsite location to see my car not to be found. Checked the app to see my car was still at the Dealership which was closed. This is how they left my car when I picked it up at 10pm at the dealership, the same day after they stated it was ready for pickup. (Time stamps)
Hope this has been a good learning experience for you, as it has been for me.
-Adrian
