Gail Molinaria month agoFrom
I had a rough start with this service department when I scheduled a service visit at my home. No one showed up at the scheduled time! I received a message that the technician had called me twice when he reached my gate, left two voice messages, then left. There were no calls or messages on my phone, so I was unhappy because it seemed that they had lied to me. The next day, I went down to the service center in SLO with a chip on my shoulder and spoke to Alayna at the Service desk about getting my service needs met. I could not ask for a more professional, polite person to help me! She was terrific. My service was scheduled and completed as promised the next day. Additionally, she was helpful in answering my questions regarding an issue that I had with an accessory that I had purchased online. Working with her was a wonderful experience.
Young Leea month agoFrom
Terrible customer service, the "gentleman" helping my wife was completely unprofessional. We went the first time and this exact person helped us. However, probably because they didn't fix the car correctly the first time, he had to deal with it again or maybe he woke up bad, but the second visit, he replied with one word answers. My wife asked for a loaner vehicle like the first time and he said no loaners available, and didn't suggest ride share credits or anything. My wife was about to cancel the appointment when she went back to ask about ride share and this person goes to say "well you never asked".
Trevor LaSallea month agoFrom
I had my 12 volt battery completely die so I reached out to Tesla SLO and talked to Christina who was super helpful and helped me get my appointment online set up and someone from Tesla out to my house to replace it. Christina couldn’t have made the experience any easier!! 👏👏
