This dog grooming place has the lowest review and most availability in the kind bellevue area for a reason. The owner Tess has no respect for her customers and mentally not stable to take care of your dog. Here's what I was treated:
I arrived at 1:39pm and she said she cannot host me because my appointment was at 2pm. I said you told me to come at 1:30pm - 2pm and that's why I arrived at this time. She responded: "well, I don't recall". I'm not happy by the response. I kept silence for a while and told her I needed to drop off my dog now because I have work to go back to.
Then she started her long nagging for 10 minutes about how polite she is by saying "I don't recall", and how impolite I'm by giving her a cold shoulder because I kept silence after her response. She uses my identity against me, saying: "We are both asians, and I'm older than you." This is her justification of teaching me what's politeness and respect. Then she sends me off my after her lecture.
She is a very typical fake and mental unstable person. I can imagine her mental instability hurt your dog as long as she is unhappy.