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We stayed at the Anaheim for a Cheer competition this past weekend. Upon arrival I thought the lobby was adorable. We checked in and got our keys with a map of where our room was. We set out to find out room and noticed every entrance to our room was taped off as they were redoing the flooring. We walked the hotel multiple times trying find how to get to our room. We ran into a nice maintenance guy named Marco that took us around and through the parking lot to get to our room. We got in to our room and it was smelly. Our fridge stunk as well. I figured no big the hotel is older. We got settled then went through a short cut we were told about that had us walk through bushes to get to the lobby. We asked how long the floor maintenance would take and how long we would have to cut through the bushes or walk clear around the parking lot. We were told 2 days. Frustrating but oh well. We got back to our room after getting some dinner and realized how loud it was. Our room faced the road our window was off the track and wouldn't close all the way. We were exhausted and planned on calling the next morning. We were getting thing ready for comp the next day and without notice our water was turned off. We called the lobby and asked for management to contact us. The water was out for 30 minutes. When I asked why there was no notice the manager stated there was an emergency and too many units to contact. A quick call to all the rooms to communicate the issue would have been plenty. The manager stated she understood the frustration. As well as the other issue we had encounter namely the flooring and our window. She asked if we wanted to change the room and I said no because the issues we were having would have been the same regardless. She then offered us a $75 credit to the pizza restaurant attached to the hotel, and would have the maintenance man come fix the window. I was so frustrated with the call I accepted and hung up. First of all there were two of us, the cheer team had their food taken care of and we were only there for another day. Plus after reading reviews I read credits other customers were promised for their own set of issues were never applied. I was not getting stuck paying for $75 worth of pizza. We DID NOT use the credit. While I was on this call my daughter's friend had a homeless man knock on her door. They were all getting ready for comp and we're going back and forth to each other's rooms and to the coaches rooms. They were all staying in the same building. How scary is that for those girls to have a homeless man knocking on doors. Our maintenance man came and fixed our window and acted put out as to why we wanted our window fixed... The only positive was how close The Anaheim is to Disney. The stay in it's entirety was awful. I was so disappointed as the lobby and outside areas look so fun. The rooms are old and run down. They smell bad and the customer service could use some help. I will gladly stay further from Disney for a safer, cleaner stay at another hotel. Attached are pictures of the window that we used hangers to help keep closed, the mini bottles from the homeless people by our teams building and the bushes we were told to cut through. Save time and stress and go someplace else.
