The Cleaning Authority - Tacoma

After receiving a brochure in the mail advertising their services, I called and spoke with a friendly and professional customer service rep who quoted a price and said a cleaning rep would call me back to schedule. After 5 days with no response, I called again and a different representative said they would look into the situation and definitely have a cleaning rep call me that day. That was 3 days ago. No call yet. Why send a brochure if you're not going to clean? Update: Shortly after posting this negative review, I received a voice mail from the cleaning rep who said she'd tried to text me a couple of times. First of all, the customer service rep said I would receive a call, and secondly my phone doesn't take texts. Why was it too much trouble to actually make a call if I didn't respond to a text? I decided that a service that doesn't follow through on getting new business isn't going to be the service that will be diligent about keeping business.

The Cleaning Authority does an excellent job on my house. Although you don't have the same people come to you house if you contract with them for a regular service, all the girls have been super nice, very professional, very detail oriented, timely and consistently excellent! My only issue is that it is a little expensive but I enjoy the service so much that I can not cancel :)

Brandi and Tayler do a great job! Very happy with my most recent clean.