---- Downgraded from a 4 Star to a 1 Star Review ----
When our family joined the club, we were hopeful of the new experience but canceled our membership after 6 months. Membership sign-up was a breeze, but resigning was a whole different story—slow, messy, and straight-up frustrating. We decided to cancel for various reasons: limited food options, subpar drinks from the bar, frequent staff turnover, lackluster social events, poor customer service, and a deteriorating ambiance—all contributing to a less than satisfactory experience. The non-refundable down payments, which differ by membership level, coupled with quarterly spending minimums, felt like an unwarranted burden given the service provided. The request to cancel our membership was continually overlooked, leading to unnecessary delays and frustration.
So, here’s the rundown: I emailed and had a phone conversation with the Sales Director to resign, receiving verbal confirmation of our cancellation. Despite this, we continued to be billed for 3 additional months. It wasn't until my husband went in person to speak directly with the General Manager that our cancellation was taken seriously.
Over the next few months, no one proactively reached out. My husband made multiple in-person visits to the club and finally prompted some action. The GM, admitting to technical issues, promised to waive the 60-day cancellation notice and assured us a full refund. Additionally, we encountered another issue where another member charged food service to our account, which we disputed. When we finally received a check, it was less than what we had agreed on. We tried to clear it up, but they came back offering $10 more for the Credit Card Surcharge. It took an exhausting 8 months to receive a partial resolution.
In sharing our story, I hope to offer transparency and a candid perspective that may guide others in making a more informed decision. Our experience was far from what we anticipated, and I believe it's only fair to convey the full picture. As a customer, I expected better. I can't, with any peace of mind, recommend joining this place.
Furthermore, it's important to note that the club was recently fined for violations of child labor laws, including overworking minors. This raises serious ethical concerns and should give pause to anyone considering membership.
For those considering joining, here's a breakdown of the initial costs when we signed up:
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My family and I occasionally visit this restaurant for a bite to eat. They offer a varied menu for both adults and kids, which changes for each mealtime. Whether you prefer to dine in or order takeout, the restaurant caters to both options. The seating areas include open seating near the wine cellar, on the balcony, or next to the bar/fireplace, all with a stunning view of the surrounding golf course.
Although the restaurant is welcoming, as a customer who enjoys a good cocktail with my meal, I found the drink selection falling short of my expectations. My fav bartender no longer works there. Seems to be a high turnover establishment.
In addition to the restaurant, there are additional facilities, such as shower/locker rooms, a mini fitness area, a pool, and a gift shop. They even offer a ballroom for special occasions such as weddings, birthday showers, and monthly events, which I am looking forward to trying out.
It would be fantastic to see more events catered to children and teenagers in the future.
Last weekend we had our wedding at the Club at Snoqualmie Ridge - what a beautiful venue!!
The Club was the first venue that we toured, and right away we knew it was the one. The view is UNREAL, and the ballroom is bright and spacious. Our guests were thrilled!
Molly was our main point of contact with the venue and she was a joy to work with. She was very responsive and accommodating with all of our questions and wedding-day needs.
The dinner & drinks service provided was great! Our wedding had 200+ people and the dinner service went very smoothly, which is impressive for an event of this size. All the staff we encountered were friendly and efficient. We'd recommend this venue to anyone in search of one.
