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I had a terrible experience with the customer service at Coffee Bean. Except for the guy at the cash register, the rest of the staff needs proper training. The lady who claimed to be a supervisor was the worst. Her behavior was unprofessional, and she treated the customers very poorly.
I tried a blended drink for the first time, and it made me feel sick. When I politely asked her to remake it or give me a refund, she refused and displayed a bad attitude. I would have even accepted a refund and left, but she didn't offer.
Their customer service is the worst I have ever encountered. I hope they recruit more staff who know how to handle customers better. Furthermore, they need help with cleaning the tables and disposing of trash. I have attached some photos, and you can see that the lady who gave me poor service has multicolored hair.
Coffee Bean, please train your staff in customer service or hire employees who understand it. What happened to your customer service? You can't even call the corporate office. It's way past the pandemic, and at least with Starbucks, you can get ahold of someone and give feedback on good or bad service. Coffee Bean has gone downhill, and that's really sad. The staff doesn't care because they say they're all managers when they're not, and they know there's no way to call corporate, so they can get away with anything and be mean. It's just like your local coffee house. Nobody cares anymore, and that's very disappointing. Please hire people who care or just fire everyone.
