Jennifer Shepherd7 days agoFrom
I have never had a problem with any of the staff at this clinic. My boys see the pediatrician Dr. Diaz and he is awesome. I see Dawn and she is great as well. The dermatologist isn't the best, I guess they have so many appointments that they can only handle "one concern per visit". I never went back to see that doctor, there's one in gig harbor that has more availability and resolves all of your issues more quickly. Other than that, they have been great!
Clinton Stone7 days agoFrom
I had scheduled an appointment as a first time patient for a visit several weeks out. When I called to reschedule my appointment, the only available time that worked for me was several weeks later, so ok I figured that's on me anyway. So when I haven't received a confirmation call as the day approached, I called to be sure. Well they didn't actually reschedule me, and now I can't see that doctor because I was the no show for the original appointment. Then she tells me she doesn't even have a doctor for me cuz they're booked out over 2 months. She didn't even offer to schedule me, not that I would have. Absolutely infuriating .
Heather Velez7 days agoFrom
Called three weeks ago and spent over an hour talking with receptionist to get my family set up for appointments. She was incredibly sweet and helpful, but apparently my insurance information never made it into the computer. Fast forward to today's 1st time patient appointment. Due to traffic and defrosting my car I was 5 mins early not 15. Well then my insurance info wasn't in the computer and I didn't have my cards. My fault there. But the medical assistant was so increadly RUDE! She made a snide comment about running late now (they got me back 15 AFTER my appt time) and made sure I knew it was my fault. Then the doctor gave me a quick five mins and also made snide comments about me being late. Mind you I was 5 mins early and the receptionist I spent an hour with on the phone admitted it was her fault! I'm hoping they are just having a bad day and do not treat all their patients this way.
